CCTV PRIVACY STATEMENT

Closed-Circuit Television (CCTV) Privacy Statement

Updated as of Feb 2, 2022

RAKxa Wellness & Medical Retreat (“We”) use CCTV cameras to monitor and record individuals on and around certain premises of the Company. We have established and disclosed this CCTV Privacy Statement as our approach to demonstrate how we collect, use, or disclose your personal data, and how we protect personal data and properly handle such data according to the Personal Data Protection Act B.E. 2562 (2019) (“PDPA”).

The Company regularly reviews and, if appropriate, updates this Privacy Statement from time to time to ensure that your personal data is properly protected. In case of any significant update to this Privacy Statement, the Company will inform you via the appropriate channel.

The Company evaluates and, if necessary, updates this Privacy Statement on a regular basis to ensure that your personal data is properly secured. In case of any significant update to this Privacy Statement, the Company will notify you via the appropriate channel.

1. Purposes for which your personal data is collected

We collect your personal data through the CCTV system for the purpose of monitoring and maintaining the security of the Company’s premises. The processing of your personal data described above is necessary for the Company’s legitimate interest in guaranteeing the security of the Company’s premises.

We acquire your personal data via the CCTV system in order to monitor and secure the Company’s premises. The Company’s legitimate interest in ensuring the security of its premises requires the processing of your personal data as indicated above.                                                                                     

2. Personal data we do collect

We collect images caught on CCTV cameras, which may include static images and video images, but no voice is recorded.

We collect photos recorded by CCTV cameras, which may contain both static and video data, but no audio is recorded.

3. Data retention

The images will be kept for not exceeding 30 days. After that period, any CCTV recorded footage is automatically deleted.

4. To whom we may disclose your personal data

Your data may be communicated to the relevant government bodies and authorities if necessary and requested as authorised under the applicable laws.

Your data may be disclosed to relevant government entities and authorities upon request and in accordance with applicable laws.

5. Your rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

Request access to your personal data

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of your personal data

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data

Request the erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons, which will be notified to you, if applicable, at the time of your request.

Submit a request to have your personal information deleted. This enables you to request that we erase or remove personal data from our systems if we no longer have a compelling cause to do so. Likewise, you have the right to request that we delete or remove your personal data if you successfully exercised your right to object to processing (see below), where we processed your information unlawfully, or if we are obliged to erase your personal data by local law.  Note, however, that we may not always be able to comply with your request of erasure due to specific legal reasons, which will be notified to you at the time of your request, if applicable.

Object to processing of your personal data

Object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information, which override your rights and freedoms.

Object to the processing of your personal data where we rely on a legitimate interest (or the legitimate interest of a third party) and something about your particular situation makes you want to object to the processing on this ground as you suspect it impacts your fundamental rights and freedoms. Likewise, you have the right to object to our use of your personal data for direct marketing purposes. In some instances, we may demonstrate that our legitimate interests in processing your information outweigh your rights and freedoms.

Request restriction of processing your personal data

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

1. If you want us to verify the data’s accuracy.
2. Where our use of the data is unlawful, but you do not want us to erase it.

Where our use of the data is unlawful but you do not wish for it to be deleted.

1. Where you need us to hold the data even if we no longer require it, as you need it to establish, exercise, or defend legal claims.
2. You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.

You have objected to our use of your data, but we need to verify whether our valid grounds for usage outweigh your objection.

Request transfer of your personal data

Request the transfer of your personal data to a third party. We will provide you, or a third party you have chosen, with your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information that you initially provided consent for us to use or where we used the information to perform a contract with you.

Request that your personal data be transferred to you or a third party. We shall provide your personal data to you or a third party you specify in a structured, commonly used, machine-readable format.Note that this right only applies to automated information that you initially provided consent for us to use or where we used the information to perform a contract with you.

Right to withdraw consent

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. If you no longer want to receive marketing-related emails, you may opt out by contacting us or by following the instructions in any email you receive from us.

Right to file a complaint

You have the right to file a complaint with the supervisory authority under the Personal Data Protection Act (“PDPA”) anytime the Company violates or does not comply with the PDPA.

You have the right, under the Personal Data Protection Act (“PDPA”), to lodge a complaint with the supervisory authority whenever the Company violates or fails to comply with the PDPA.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. To expedite our response, we may also contact you to obtain further information about your request.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable administration fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances, and we will indicate the reason for refusal.

You will not be charged a fee to access your personal information (or to exercise any of the other rights). However, if your request is clearly unfounded, repetitive, or excessive, we may charge a reasonable administration fee. Alternatively, we may decline to comply with your request in these circumstances, in which case we will clarify wherefore.

Time limit to respond

We try to respond to all legitimate requests within one month or within the timeframe as specified by the applicable data protection legislation. Occasionally, it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

We try to respond to all legitimate requests within one month or within the timeframe as specified by the applicable data protection legislation. Occasionally, it could take us longer than a month to process your request if it is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

6. Security of your personal data

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

7. Our contact details

If you have any questions about this Statement or our privacy practises or the exercise of your rights, please contact us:

28/8 Moo 9, Bangnamphung Sub-District, Phra Pradaeng District, Samutprakarn Province, 10130, Thailand

Tel:  +66 2055 3100 or E-mail:  rakxa@rakxawellness.com