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GENERAL TERMS &
CONDITIONS

Please read these Terms and Conditions carefully as these conditions incorporate the basis on which bookings for RAKxa Integrative Wellness (the property) are accepted. The Terms and Conditions below are for bookings made directly via RAKxa’s website and payment via payment gateway system and you will be directed to the corresponding Terms and Conditions for your reservation.

By using this site, you agree to be bound by these Terms and Conditions.

We may revise these Terms and Conditions from time to time by updating this posting. The revised terms will take effect when they are posted. Your use of some parts or features of the site may be governed by additional Terms and Conditions. Where this is the case you will be notified accordingly of those additional Terms and Conditions.

Early Check-Out

The property reserves the right to charge an early departure fee in the event a guest departs earlier than the original departure date.

Late Check-Out

On request. Please contact the front office. Additional package fees may apply.

Guarantee Policy

A valid credit card is required at booking time. The credit card used at the time of booking must be presented by the guest together with positive identification upon check-in at the property. An imprint or swipe of the card will be taken upon check-in.

Upon departure from the property, all package fees for services rendered shall be payable by the guest and where necessary the credit card will be debited by the property for the package fees.

The property shall debit the credit card for all cancellations, no shows or for any damages caused by the guest to the property howsoever arising.

This transaction constitutes an electronic transaction and a binding agreement in terms of which the guest authorises the property to debit the credit card as stated above and the guest’s written signature shall not be required for authorisation purposes.

Deposit Policy

A full (100%) deposit on package fees are required.

Cancellation Policy

Each package booked at RAKxa Wellness & Medical Retreat is subject to a Cancellation Policy. Failure to check in on the reserved arrival date will incur a penalty charge as detailed in the Cancellation Policy of the package booked. We reserve the right to cancel or modify reservations under the circumstances where it appears that a customer has provided an invalid credit card, engaged in fraudulent or inappropriate activity, or the reservation contains or resulted from a mistake or error. In addition, we also reserve the right to cancel or amend bookings if they do not adhere to our Terms and Conditions. If a guest chooses to shorten their stay or check out early, a penalty charge will apply, as detailed in the Cancellation Policy associated with the package booked. In the cases of the aforementioned booking cancellations, RAKxa Wellness & Medical Retreat has no obligation to guarantee new available bookings or best package rate. A new booking at the best package rate will need to be made by the guest at the time of the new reservation.

As a condition of using this website, you agree to provide proof of payment to RAKxa reservations department within 48 hours of the time of booking and will indicate the reservation confirmation number on the proof of payment. You will be fully responsible for any banking fees and/or costs required to complete the bank fund transaction(s). Furthermore, you acknowledge that the reservation may be cancelled by the property if proof of payment is not submitted to the property within the 48-hour notice period. You will be responsible for any cancellation or no show penalties that might be incurred and hereby acknowledge that booking and personal contact information provided is correct for the property’s validation purposes.

Pricing Errors

RAKxa Wellness & Medical Retreat reserve the right to cancel contracts based upon incorrect information being displayed in relation to package price or service at any point in time.

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